Do my clients need to download an app?+
No. Confrmd sends standard SMS texts to your client's phone. They reply Y or N like a normal text. Zero friction.
I'm a mobile groomer with no salon address. Can I still use this?+
Yes. Mobile and home-based groomers are our favorite use case. You don't need a physical address — just your business name, phone, and service area.
What about clients who reply with weird stuff like "yeah" or "nope"?+
We handle natural replies — "Yes," "Sure," "Yep," "Cancel," "Nope," and most variations get parsed correctly. If something's ambiguous, your dashboard flags it for a quick check.
Can I customize when reminders go out?+
Yes. Default is 24 hours before. You can switch to 2 hours, both, or set up custom timing. You also set your "send window" hours so reminders never fire at 5am.
Does it work with my existing scheduler (Square, GlossGenius, etc.)?+
Confrmd works as a standalone scheduler with its own dashboard and client booking page. If you're already paying for Square Appointments or GlossGenius, you can either replace them with Confrmd or run both — but most groomers find Confrmd alone is enough.
Cancel anytime?+
One click from your billing settings. No cancellation fees, no awkward forms. If you cancel mid-month, you keep access until the end of the billing cycle.